BAGGAGE DELIVERY

SAME DAY

With our Same Day Delivery service you will be able to rely on secure, timely nationwide deliveries 24 hours, 7 days a week, 365 days a year. We provide a responsive and efficient service for items that must be delivered the same day. As a same day courier specialist, we respond quickly to urgent or ad-hoc requests. We strongly believe in providing the lowest prices to our airline customers, without compromising service quality.

Special (urgent) deliveries are designed to cater the needs of airline passengers who require their items immediately due to unforeseen circumstances. For a delivery to be considered ‘special’, authorisation is needed from an airline representative. Once this is obtained, a designated driver will pick up the items from the airport, contact the customer, and plan its route the quickest possible way, directly to the owner

Customers are able to track their items via our Live Chat service.

 

Next day/overnight

ADS have proven experience in UK Next Day/Overnight deliveries, and have been providing airlines this service for over 22 years.

By working with our chosen service partners, we offer extremely competitive delivery rates for mainland UK deliveries.

All deliveries that qualify for this service are securely booked online and tracked online. This allows ADS and customers awaiting deliveries, to view real time progress of their deliveries

 

PROOF OF DELIVERY

For Same Day – Once a customer receives their items, a signature is obtained as proof of delivery and this can be sent to airlines upon request.

Next Day/Overnight – ADS will receive an automated electronic proof of delivery once an item is delivered. This innovative tracking system has been designed with our service partners with the aim of delivering excellent customer service and enhancing the reputation of our airlines.

REGULAR UPDATES PROVIDED

Communication between our drivers and the recipient is key to the success of the delivery and in providing an excellent customer service, As such; customers are kept up to date constantly with the progress of their delivery. Customers awaiting their delivery will be kept up to date via SMS once a driver is on route. Prior to this, customers will be contacted to verify their address and provide them with an estimated time of arrival. Customers are also able to track their items via our Live Chat service.

As ADS endeavours to set the standard in logistical customer services, a marketing feedback tool has been designed and recently implemented that allows customers to rate our service, compare our service, and provide feedback on their experience. As a consequence, ADS will be able to pin-point areas of improvement and set a customer experience benchmark for the logistical industry.

FULLY BRANDED FLEET OF VEHICLES

All vehicles are less than three years old, with regular servicing. GPS navigation is provided on all vehicles along with security locks on side and back doors. Hand-free kits are also fitted so drivers are able to contact customers at all time. We have a wide range of vehicles to suit all delivery needs

PROFESSIONAL STAFF

All employees are thoroughly vetted via CRB.

All our airport-based staff have a proven track record within the aviation industry and are fully conversant with World Tracer. All employees are required to carry identification at all times. Our onsite presence is no less than 12 hours a day rising to the operational needs of our customers. We are contactable 24 hours a day and have drivers on call for this period.

 

24/7/365

We are contactable 24 hours a day, 7 days a week and 365 days a year. The number to contact is 07973183989